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At Veritas Leathers, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused and unworn
In its original condition
With all tags attached
In the original packaging
Free from damage, stains, perfume, smoke, or any signs of wear
Items that do not meet these conditions may not be accepted for return.
The following items cannot be returned or refunded:
Custom-made jackets
Personalized products
Items purchased on final sale
Damaged items caused by customer use
Items returned without original tags or packaging
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
If you ordered the wrong size or want a different style, you may request an exchange within 14 days of receiving your order.
Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or store credit.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the item
Photos of the packaging
A short description of the issue
After reviewing your request, we will offer a replacement, exchange, or refund where applicable.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or missing return parcels.
Orders can be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
Custom or personalized orders cannot be cancelled once production has started.
If you have not received your refund yet, please first check your bank account again. Then contact your bank or payment provider, as processing times may vary.
If you have done this and still have not received your refund, please contact us.
