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At Veritas Leathers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.
We may collect the following information from you:
We do not store your full credit card details. Payments are processed securely through trusted third-party payment providers.
We use your information to:
Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our website, remember preferences, and improve website performance.
You can disable cookies from your browser settings, but some parts of the website may not work properly.
We do not sell your personal information.
We may share limited information with trusted third parties only when needed, such as:
These third parties are only allowed to use your information for the service they provide to us.
If you subscribe to our newsletter or promotional emails, we may send you updates about new arrivals, offers, sales, and product launches.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is 100% secure, so we cannot guarantee complete security.
We keep your personal information only for as long as needed to complete orders, provide services, follow legal requirements, resolve disputes, and maintain business records.
Depending on your location, you may have the right to:
To make a privacy request, you can contact us using the details below.
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before sharing any information.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
If you access our website from outside our business location, your information may be processed in a country different from your own. By using our website, you agree that your information may be transferred and processed as needed to provide our services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
At Veritas Leathers, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused and unworn
In its original condition
With all tags attached
In the original packaging
Free from damage, stains, perfume, smoke, or any signs of wear
Items that do not meet these conditions may not be accepted for return.
The following items cannot be returned or refunded:
Custom-made jackets
Personalized products
Items purchased on final sale
Damaged items caused by customer use
Items returned without original tags or packaging
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
If you ordered the wrong size or want a different style, you may request an exchange within 14 days of receiving your order.
Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or store credit.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the item
Photos of the packaging
A short description of the issue
After reviewing your request, we will offer a replacement, exchange, or refund where applicable.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or missing return parcels.
Orders can be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
Custom or personalized orders cannot be cancelled once production has started.
If you have not received your refund yet, please first check your bank account again. Then contact your bank or payment provider, as processing times may vary.
If you have done this and still have not received your refund, please contact us.
