Refund & Returns Policy

At Veritas Leather, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if the product you received is damaged, defective, incorrect, or does not match your order details.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with tags, packaging, and proof of purchase.

Return Timeframe

Return requests must be made within 7 days of receiving your order. Requests made after this period may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

Customized or made-to-order products
Used, worn, or damaged items caused by the customer
Products without original tags or packaging
Items returned without proof of purchase
Sale or clearance items, unless they arrive damaged or incorrect

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed through the original payment method. Refund processing time may vary depending on your bank or payment provider.

Exchanges

We may offer exchanges for incorrect sizes, defective items, or wrong products received. The product must be returned in its original condition before an exchange is processed.

Exchange availability depends on product stock. If the requested item is not available, we may offer an alternative product or refund.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our mistake.

Original shipping charges are non-refundable unless the return is caused by an error from Veritas Leather.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the product and packaging.

Our team will review the issue and guide you through the return, replacement, or refund process.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and will need to follow the return process.

Custom Products

Customized or made-to-order leather products are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Contact Us

If you have any questions about refunds, returns, or exchanges, you can contact us at:

Email: support@veritasleather.com
Website: https://veritasleather.com